Job Description

*INTERNAL POSITION POSTING*

Program: Comcast Wi-Fi Ready, Disconnect, and Onboarding

Comcast Level II

Post until Friday, January 24, 2019

 

OnProcess will assist Comcast to help create an end to end solution to improve customer experience for the customers by having pre-enabled services available upon moving into the Retail Multi-Dwelling Unit: Condo or Apartment building where all tenants have the same service provider.

 

Goals & Objectives:

  • Create a positive customer experience
  • Improve Comcast’s competitive response rate
  • Reduce unnecessary truck rolls
  • Reduce unnecessary calls in to Comcast Care during signup
  • Ensure customer satisfaction through a white glove customer onboarding experience
  • Provide visibility into Voice of the Customer and feedback, questions, or issues related to the Instant On Trial experience
  • Provide visibility and reporting back to Comcast

 

QUALIFICATIONS

  • No written warnings
  • Meeting Quality Standards
  • Excellent attendance is a must
  • Currently doing L1 or L2 work
  • Ability to communicate at a professional written and spoken level
  • Commitment to OnProcess and execution of our Core Values
  • Excellent time management

 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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