Job Description

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description

The Customer Service Representative I's broad function is to support the Company’s processes through professional on-phone communications, both to and from customers, on behalf of OnProcess Technology’s clients. As a result of customer contact, updates to the Company database with all appropriate information, and supports all quality assurance efforts, and Program criteria are part of the function. The Customer Service Representative's attendance, dependability, and ability to be there to answer our customers’ requests are critical to our success. They are first point of contact.

Position Requirements

Job Summary & Responsibilities

The Customer Service Representative I's broad function is to support the Company’s processes through professional on-phone communications, both to and from customers, on behalf of OnProcess Technology’s clients. As a result of customer contact, updates to the Company database with all appropriate information, and supports all quality assurance efforts, and Program criteria are part of the function. The Customer Service Representative's attendance, dependability, and ability to be there to answer our customers’ requests are critical to our success. They are first point of contact.

Performance Responsibilities:

  • Perform/handle outbound or inbound customer communications via phone or email.
  • Advise customers on behalf of OnProcess Technology’s clients
  • Interact with customers via various methods of communication
  • Follow detailed instructions as outlined in Company documents
  • Update Program Database accurately
  • Appropriately handle challenging and unique customer situations in accordance with OnProcess Technology policies
  • Identify and escalate data or program specific issues to appropriate level of management
  • Meet or exceed OnProcess Technology’s key performance standards and quality objectives
  • Work as an integral part of the Delivery Services team; contributing to the department’s ability to consistently meet and exceed Contact Center performance goals
  • May be responsible for multiple programs and working cross-functionally through program

Qualifications:

  • High School Diploma or equivalent
  • Attention to detail and accuracy
  • Multi-tasking skills including the ability to toggle between multiple computer windows
  • Strong written, verbal and interpersonal communication skills
  • Meet certification requirements
  • Ability to maintain confidentiality
  • Basic computer skills; ability to utilize a database and Microsoft Office programs
  • Strong commitment to attendance

PHYSICAL DEMANDS / WORK ENVIRONMENT
-Daily operation of various office based equipment: telephone & voice mail operating system. Desktop/laptop computer, e-mail system, cell phone, pager, copier
-May spend extended periods operating desktop computer, requiring hand-eye coordination and finger dexterity; and communicating face-to-face, on the telephone and in writing
-Light lifting of paperwork, folders or other general record keeping materials

Full-Time/Part-TimeFull-Time
ShiftVarious Shifts
PositionCustomer Service Representative I
Post Internal Days0
Number of Openings10
Exempt/Non-ExemptNon-Exempt
Hiring Manager(s)Karen Wyman
Open Date1/7/2019
LocationBelfast

This position is currently accepting applications.


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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