Job Description

About OnProcess Technology

OnProcess Technology is a business optimization specialist for the post-sale value chain, digitizing and streamlining service and supply chain processes.

We are a trusted advisor to many of the world’s leading technology, medical device, wireless, broadband, manufacturing, and logistics companies. Providing services in 26 languages and operating in seven global facilities, OnProcess delivers a follow the sun model, with global headquarters in the greater Boston area.

What we offer

  • GREAT Medical and Dental benefits, paid time off, retirement savings plans, flexible spending, company sponsored Employment Assistance Program and professional development.
  • Competitive salary and growth opportunities!
  • No commute! Work life balance! Work from the comforts of your home!
  • Great Employee Referral Bonus!
  • Fun work from home culture with opportunities to work as a team.

About the Position

We are looking for several full-time, temp. to perm, work from home customer service/bilingual Spanish/English professionals to help us ensure a positive and supportive experience for our participants. Available shift times vary, with some including evenings and weekends. Training is a day shift model. This is an amazing opportunity- all from the comfort of your home!

What you will do:

  • Reverse Logistics and/or Customer Experience Programs
  • Scripted, repetitive communications with clients
  • Answer inbound or outbound communications
  • Scheduling and calendaring
  • Build/process orders
  • Dispatch Techs and/or parts
  • Perform Triage and quota management
  • Support Company processes through professional communications
  • Update the Company database with all appropriate information
  • Support all quality assurance efforts and Program criteria.
  • Resolve customer complaints and escalations
  • Complete all the required date entry

What we look for

  •  Previous customer service experience within a call center preferred
  • Trouble shooting ability
  • Availability to interview virtually
  •  Previous technical experience and experience in supply chain management or similar field
  • Attention to detail, accuracy and multi-tasking skills
  •  Strong written, verbal and interpersonal communication skills
  • Meet certification requirements and ability to maintain confidentiality
  • Ability to understand and utilize a database and Microsoft Office programs
  • High School Diploma or equivalent
  • Entry level or mid-level opportunities available
  • Bilingual Spanish/English a plus

Locations

We welcome applicants from all over the U.S.  Preferences include: FL, GA, TX or NC

Computer Requirements

  • Operating System: Windows 7/Mac 10.1 or better
  • CPU: Intel i5 2xxx series or better with integrated HD Graphics 2000 series or better
  • Graphics: Direct X 10.0 compatible, 512 Mb minimum graphics memory
  • Ram: 2 Gb RAM minimum
  • Minimum internet bandwidth of 20MB download and 5MB upload
  • Hard wired internet connection, within 25 feet of network jack

WORK ENVIRONMENT / Virtual Home

  • Daily operation of various office based equipment:  telephone & voice mail operating system. Desktop/laptop computer, e-mail system
  • May be required to sit or stand (presentations/meetings) for extended periods of time
  • May spend extended periods operating desktop computer, requiring hand-eye coordination and finger dexterity; and communicating on the computer, webcam, telephone and in writing
  • Light lifting of paperwork, folders or other general record keeping materials
  • Distraction free office or space
  • New hires will need own computer to start; necessary equipment will be sent 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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