Job Description

*Hologic INTERNAL POSTING*

Level II

Program: Hologic SR Closure & Hologic Dealer RL

 

Close Date 3/19/2020

Number of positions: 1

QUALIFICATIONS

  • 90 day tenure
  • No written warnings
  • QA above 90%
  • Excellent attendance is a must
  • Currently doing L1/L2 work
  • Ability to communicate at a professional written and spoken level
  • Commitment to OnProcess and execution of our Core Values
  • Excellent time management and attention to detail
  • Excel Proficiency

 

About Hologic:

Hologic is a developer, manufacturer, and supplier of diagnostic surgical products and medical imaging systems involved in women’s health. Hologic empowers people to live healthier lives everywhere, every day. They do this by using The Science of Sure and groundbreaking technology at their core, allowing them to provide early and accurate results to minimize doubt and maximize the confidence of their customers and their patients in their decisions and diagnoses.

Program Description:

In Hologic SR Closure, agents reach out via email to Field Technicians and Engineers to determine a resolution status for defective or malfunctioning Hologic Equipment.  The request for service and the resolution needs to be completed within 60 days to be FDA compliant.  SR’s are accessed using Hologic’s Oracle system to manage their service request queues, and managed using a localized workbook maintained by the agents. In Hologic Dealer RL, we make an automated outreach to Hologic’s dealers to ensure that they have everything they need to return their equipment to Hologic after their service event. If our emails are responded to we update the record accordingly with the outcome.

Please submit resume when applying.

Application Instructions

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